We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

Exceptional listening and communication skills with the ability to show empathy in a customer situation

Experience of working within a customer services role, previous telephony experience not essential

Strong teamwork with a high level of motivation

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Ability to grow, adapt and change accommodating business needs and priorities

We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) along with an additional £500 flexible benefit and up to a £1526 (pro rata) discretionary performance related bonus.

Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams

Showing great personal resilience in the face of challenging customer situations to deliver great outcomes

Championing customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcome

Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development, Part - time working 5 days a week, including alternate Saturdays and Sundays

Fixed start time 6pm - 11pm

25 hours per week

Starting salary of £23,036 (pro rata) plus a £500 annual cash allowance to spend on our great range of benefits.

Twilight Allowance of £1,900 (pro rata)

25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

Support your favourite causes through charitable giving and our community partnerships

Share in Santander's success by investing in our share plans

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more