Urgent Treatment Centre Receptionist

To provide a high-quality reception service at the Blackpool Victoria Urgent Treatment Centre,

• To greet patients and process information received accurately


• To be able to follow strict procedures and protocols at all times


• Utilise the appointment diaries via Adastra and HISS


• Work effectively under pressure in a calm & confident manner


• Inform clinicians of any deteriorating patients in the waiting room


• When necessary, to be able to complete stocktakes of medical equipment


• To complete routine administration checks when working overnight


• Ensure full patient confidentiality at all times


• To work individually or as part of a team


• To undertake all relevant training consistent with the requirements of the post


• To be flexible in roles undertaken according to the business need


• To undertake all relevant training consistent with the requirements of the post


• To adhere to FCMS Policies and Procedures at all times.


General

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery


• Maintain good relationships with other members of staff and stakeholders across all disciplines


• To follow safe working practices and to comply with local Health and Safety policies and procedures


• To recognise the importance of patient experience and patient feedback


Information Governance:

• Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.


• Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.


Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.

Training and Support

• Contribute to own training needs and participate in relevant in-service training


• Train and support new members of staff


• Undertake mandatory training and complete in the timescale required


• To attend staff meetings where required


• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.


• The post holder will be expected to attend any necessary courses that provide relevant training.


Other Duties

This Job Description will be periodically reviewed in the light of developing work requirements.

This is an evolving role and, therefore, these duties are not exhaustive.

The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision.

The Service Lead may also ask for other duties to be carried out to the benefit of the organisation.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational

Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Ø Self-awareness - Living authentically

Ø Adaptability- Being ready to adjust depending on the situation

Ø Openness - What you see is what you get

Ø Positivity with a real sense of being able to strive for the impossible

Ø Generosity of spirit- Everyday should be an opportunity to act with kindness

Ø Ability to have fun - Taking the role seriously, whilst being yourself, Other Essential

• Diplomatic/tactful and understands importance of confidentiality


• Ability to work calm under pressure


• Enthusiastic and positive


• Openness to learn new skills and apply these within the role


• Professional conduct


• Able to demonstrate compassion and


• Self-motivation


• Smart appearance


• Enthusiastic and positive


• Always aims for the best possible outcome for both staff and patients


• Flexible


Qualifications Desirable

• GCSE/O Level English and Maths


• EDCL or equivalent


• NVQ in business administration or equivalent


Experience Essential

• Experience of dealing with the general public


• Reception & Admin experience


• Evidence of good organisation skill


• Excellent customer service skills


• Empathetic to staff and patient needs


• Act with dignity and respect


• Sound working knowledge of Microsoft packages including Word, Excel and Outlook


• Ability to manage and prioritise workload whilst working under pressure


• Excellent interpersonal skills including verbal and written communication


• Be emotionally intelligent


Desirable

• Experience within a healthcare environment


• Experience of working with clinical IT systems


• Understanding and knowledge of Information Governance


• Experience of knowledge of safeguarding


Communication Essential

• Excellent oral and written skills


• Excellent interpersonal skills with the ability to deal with difficult situations


• Ability too adapt communication style in relation to the circumstance
  
  Hours: Part-time Evenings and Weekends (60 hours over 4 weeks)


Shift times are 18:00-00:00 during the week and 15:00-00:00 at the weekend.

Permanent Contract available. This is a 24/7 service so flexibility will be required to deliver service needs.

Pay: £11.44 per hour

Overnight, weekend and bank holiday enhancements apply

Requirement: This post is for a Receptionist position and is predominantly a patient facing role