Technical Services Engineer

ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.

Why work for us?

25 days' annual leave + your birthday off

Employee wellbeing perks - including Peppy Health, Perkbox, etc

Enhanced maternity, paternity, and adoption pay

Life Assurance and Group Income Protection

Private medical cover with a cash plan

Enhanced Company Pension

Generous training budgets and reimbursement for professional memberships

What will this role consist of?

Learn and understand the Company's products and services

Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails

Develop knowledge and understanding of customers

Field customer inquiries to the relevant department

Liaise with different departments within the company

Report any customer concerns to the team leader or manager

Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?, Knowledge of effective customer service

Technical knowledge of current information technology

Exceptional interpersonal skills

Proven strong analytical, problem-solving, logical thinking, and decision-making skills

Experience with database use (preferably SQL Server)

Experience using and supporting Windows OS

Experience dealing with customers face-to-face, online, or by telephone