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Small Claims File Handler

Keoghs Llp

Small Claims File Handler

Salary Not Specified

Keoghs Llp, Liverpool

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8baf39d1779148899121d80259d91902

Full Job Description

  • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.

  • Delivery of agreed performance targets and quality standards

  • Analysis of the available evidence to create an initial case strategy on liability and quantum.

  • Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs

  • Proofing witnesses, assessing their evidence and drafting statements.

  • Drafting of Court document and complying with all Court deadlines are met.

  • Instructing, briefing and liaising with Counsel.

  • Guiding the Defendant through the litigation process where required and setting expectations.

  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making

  • Delegation of tasks where available and appropriate to other members of the team

  • Dealing with correspondence and telephone calls within strict service level agreements,

  • Updating reports upon receipt of evidence as required.

  • Adhering to Client Guidelines - delivering up to date and accurate information about progress when requested

  • Ensuring files are kept within ISO 9001 guidelines

  • To ensure compliance with the SRA Standards & Regulations, Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

    • Our Values
    We are connected
    We are Dynamic
    We are Innovative
    We succeed together

  • Established experience in law through further education or experience

  • RTA file handling experience within a law practice or Insurer is essential

  • Credit Hire experience / knowledge would be desirable

  • Understanding of the high way code and basic road traffic act principles obtained through current / previous file handling

  • Ability to plan and prioritise workloads

  • Efficient in a process driven environment

  • Drive to achieve to take development opportunities when they arise with a positive attitude

  • Excellent listening and verbal communication skills

  • Excellent written communication skills and the ability to compose professional written communications

  • Ability to follow instruction with attention to detail

  • Ability to recognise when sensitivity and tact are required

  • Effectively work within a team

  • Basic knowledge of the Court Practice Rules