Site Supervisor

The post holder will be responsible for the day-to-day supervision and management of site staff, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Patient Services Manager as necessary.

The post holder will also assume responsibility for the supervision of the fabric and facilities of the building. This will include facilities management, equipment, maintenance, stock controls, ground works, security and overall operations, liaising with external contractors as required.

Key Duties/Responsibilities

This list of duties is not exhaustive and may be subject to change as deemed necessary:

• Oversee and implement all requirements of reception services


• Supervision of reception team


• Induction and training of new staff to agreed standards


• Ensure adequate staffing levels and produce rotas in line with agreed policy


• Deal with more complex enquiries from patients and deputise for Patient Services Manager as complaints officer


• Continually assess and evaluate systems, recommending changes and improvements to the Patient Services Manager as appropriate


• Daily management and supervision of staff employed by external contractors, liaising as necessary with contracting firms


• Ensuring standards of cleaning and hygiene throughout the building are maintained


• Maintaining the room booking system for the site


• Premises and carpark control and security


• Ensuring maintenance of common equipment e.g. kitchen facilities


• Ensuring appropriate stock levels are maintained in line with agreed policy


• Fire marshal for the site


• Delegated tasks as defined by manager with the responsibility for health and safety, infection control, estates management and quality


• Provide absence cover for other site-supervisors within LMP if necessary.


Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines


• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks


• Making effective use of training to update knowledge and skills


• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards


• Reporting potential risks identified


• Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.


Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation


• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues


• Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.


Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development


• Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk


• Assess own performance and take accountability for own actions, either directly or under supervision


• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance


• Work effectively with individuals in other agencies to meet patients' needs


• Effectively manage own time, workload and resources


Safeguarding:

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are therefore expected to behave in such a way that supports this commitment. You will be responsible for safeguarding the interests of children and adults who you come into contact during your work. To fulfil these duties, you will be required to attend training and development to recognise the signs and symptoms of abuse or individuals at risk, to follow local and national policy relating to safeguarding practice and to report and act on concerns you may have appropriately

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members


• Communicate effectively with patients and carers


• Recognise people's needs for alternative methods of communication and respond accordingly


Infection Control:

• Adhere to the Practice's infection control policies


• Undertake regular infection control training, as required


• Raise any infection control concerns to the infection control lead


• Participate in any infection control audits, as required


Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance


• Discuss with other members of the team how the policies, standards and guidelines will affect own work


• Participate in audit where appropriate


The job description and person specification are an outline of the main tasks, responsibilities and requirements of the role. The post holder will carry out any other duties as may reasonably be required by their line manager commensurate with the band of the post. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the LMP.

Essential Qualifications - English GCSE (or equivalent) Level C or equivalent experience

Essential Experience

Previous experience that demonstrates good attention to detail.

Previous experience of supervision of staff/teams.

Essential Skills/Knowledge

Good general computer skills, including the ability to use Microsoft Office, email and the internet.

Evidence of excellent administration and organisational skills.

An excellent standard of grammar and spelling in the English language.

A conscientious approach and commitment to working in an adaptable and flexible manner.

The ability to work effectively when busy and multi-task when required.

The ability to deal with personal information sensitively and respect people's right to confidentiality.

Organise workload.

Time management.

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of 'Outstanding' by the Care Quality Commission in August 2018.

We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

Salary: £22,369.34 per annum, pro rata