Regional Sales Team Leader

We are looking for a proactive and highly motivated Leader to join our growing team. The Regional Sales Team Leader will be responsible for overseeing and managing the performance of our midlands based RSL team reporting directly to the Head of Regional Sales. The RS Team Leader will play a critical role in managing and optimising the performance of our regional sales team. This role involves providing leadership, guidance on sales patch, increasing sales & conversation rates and providing support to ensure The Team achieve monthly & annual Sales Targets

You will be responsible for:

• Lead, mentor, and motivate a team of RSL sales representatives to achieve performance targets and KPIs.


• Monitor and evaluate team performance, providing regular feedback, coaching, and development opportunities to enhance individual and team effectiveness.


• Monthly field days with each team member.


• Implement and maintain quality assurance measures to ensure consistent and high-quality sales & service delivery.


• Develop and implement strategies to improve team efficiency, and productivity.


• Handle escalated customer inquiries or complaints, demonstrating effective problem-solving skills and conflict resolution skills ensuring timely resolution to customer issues.


• Provide ongoing training and development opportunities to team members to enhance their skills, product knowledge, and sales capabilities.


• Utilise customer feedback and insights to identify areas for improvement and drive continuous improvement initiatives within the team.


• Collaborate with other departments to streamline processes, resolve customer issues, and improve quality of sales and service


• Develop and implement training programs to onboard new team members and enhance the skills of existing team members.


• Analyse performance data and trends to identify areas for improvement and implement strategies to drive continuous improvement.


• Ensure compliance with company policies, procedures, and regulatory requirements, and promote a culture of professionalism and ethical behaviour among team members.


• Foster a positive and supportive team culture that promotes collaboration, open communication, and a customer-centric mindset.
  
  Have achieved at least 90% to target every month for the last 12 months.


• Strong leadership skills with the ability to inspire and motivate team members to achieve goals.


• Excellent communication and interpersonal skills, with the ability to effectively engage and interact with team members and customers.


• Solid understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences.


• Ability to work effectively in a fast-paced and dynamic environment, with a strong emphasis on multitasking and prioritisation


• Experience with customer service software, CRM systems, and contact centre technologies preferred.


• Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions to improve team performance.
  
  We're a team of 800 (and growing) passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.
  
  But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.


If this excites you, we might just have the role for you.

We'll treat you with:

• 28-days holiday, plus bank holidays


• Monthly £40 Treatwell vouchers so you can treat yourself too


• Mental health support through our partnership with Plumm


• Benefits platform offering cycle to work scheme, high street discounts and other perks


• Growth funds for you to develop and grow with your team


• A beneficial pension scheme and enhanced parental pay & leave policy


• A dynamic organisation with Thursday drinks in the office