Receptionist - Waterloo House Surgery, Millom

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here: 1. To be the first point of contact for patients arriving at the Health Centre. 2. Processing confidential patient information to pass to Clinicians. 3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients. 4. Contacting patients with appointment times. 5. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional. 6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. 7. Gain an understanding of coordinating workload to capacity. 8. Carrying out equipment checks and
reporting issues to the Practice Co-ordinator. 9. To work autonomously, managing own workload effectively referring to line manager when necessary. 10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day. 11. Scanning and attaching patients data to patients electronic records. 12. Pulling, filing and photocopying of patient paper records. 13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure. 14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated. 15. To adhere to all CHoC Policies and Procedures. 16. Participate and ensure own on-going development. 17. Receiving all incoming deliveries, opening and distributing accordingly. 18. To maintain a high level of confidentiality and comply with the Data
Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 19. Undertake any other activities deemed appropriate and necessary by the organisation.