Receptionist / Cleaner

1. To welcome and work with clients supportively in a professional manner that acknowledges their identity, dignity and self worth by sensitively engaging with them to address the issues which have contributed to their need to access Supporting People In Need.

2. Actively engage with the residents during your shift.

3. To Support & treat all clients with respect during their stay at SPIN through a range of issues including alcohol or drug misuse, mental health issues and destitution or working in forced labour.

4. Completing administrative tasks such as booking in and out clients when they leave and arrive back to the hostel, answering the phone, taking messages and tasks handed over by the project manager.

5. Preparing the allocated rooms for new clients, cleaning and providing bedding and other resources to new clients.

6. To assist in development and encourage residents to attend appointments, activities and classes

7. To ensure health and safety procedures (fire rules) are explained and understood by residents and potential visitors.

8. Ensuring residents and visitors comply with hostel rules and regulations.

9. To attend and complete requested online/ face to face training course, and staff meetings.

10. To complete a work handover during your shift which will be handed over to the night staff and any issues will be discussed from your shift. To complete your time sheets for the hours you have worked.