Receptionist

We have one part-time post available based at Becklin Centre. The hours are 18hrs 45mins per week working a shift pattern of early shifts and later shifts (07:00 - 15:00 & 15:00 - 22:00) This post includes weekend working.
We are looking for a confident, friendly, enthusiastic and flexible individual who is able to deliver a comprehensive reception and customer service in an often busy reception environment.
To provide a point of contact and general assistance to, staff, visitors and patients and act as a focal point of communication in accessing the appropriate ward/department or service in a courteous, efficient and effective manner.
The ability to cope with periods of high activity in a calm and efficient manner as a team member is essential, together with being capable of reporting and relaying messages accurately. The post needs a methodical approach to work and experience of clerical systems and procedures., The job holder will work as part of a small team to provide an efficient and effective reception and administration service in line with the agreed job plan., The job holder will be required to meet NHS standards for confidentiality and information sharing.
The job holder will take accurate messages and will provide a customer focussed reception service as required.
The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.
The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager.
To participate in the Trust's Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses.
The job holder will provide a meet and greet service to the service users, carers and visitors
Where new systems are to be implemented the job holder will be expected to contribute and facilitate the implementation in a positive way including having the ability to articulate concerns and issues in a positive light.
Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa., LYPFT is committed to upholding its' statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.
Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response.
LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.
As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.
We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.
Please note that the Trust reserves the right to close the vacancy before the closing date if a sufficient number of applications are received. It is in the candidates best interest to apply as soon as possible.
In view of Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.
In submitting an application form, you authorise Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.
In submitting an application for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.
If you have not received any further communication from us within four weeks you are asked to assume that your application has been unsuccessful. If you should have any queries regarding progress with your application form please contact us.
Please note: The Trust does not offer reimbursement of interview expenses.