Quality & Processing Agent

At Love Energy Savings our customers are at the heart of everything we do and that's why we invest in delivering an exceptional after-sales service. We have our own in-house Service Centre, which acts as a centralized hub for all things customer service.

You will be responsible for the safe and accurate delivery of contracts to our suppliers by providing the final line of support, ensuring the accurate delivery of contracts from our internal teams to our various suppliers.

You'll be communicating with external suppliers to discuss credit referrals and complete vetting checks for high-risk clients, managing risk appropriately with suppliers.

A Bit About Us

We're the UKs favourite Energy Retailer, helping businesses and households make savings on their utilities. Since 2007 we've grown into one of the UKs leading energy comparison experts, carrying out almost 400,000 energy switches.

A Bit About the Role

As our Quality & Processing Agent, you will ensure sales entering the "quality pot" are dealt with in a timely manner and in-line with Company SLAs.

You'll complete checks using the "BT call finder system" to locate relevant calls, ensuring sales are compliant in line with Love Energy Savings' guidelines, the code of conduct and supplier requirements. You will be referring any discrepancies back to sales agents.

You will have strong administration skills, exceptional attention to detail, and excellent communication skills. You'll have a good working knowledge of Microsoft Excel and the capability to learn new and varying IT systems.

Our Teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy Teammates result in happy customers, so we like to have a little fun along the way.

We value the time of teammates and know it's important to create a balance of work and home life, you'll work Monday - Friday with no weekends or late evenings, with the opportunity of spending 3 days in the office and 2 days from home.

Our sales social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.

Working at Love has its perks! Take a look at some of our benefits…

• Access to Love Loyalty Club


• Hybrid working - 2 days office based and 3 days remote.


• Healthcare package


• 25 days holiday plus an additional day service for each year of service, capped at 28 days, plus bank holidays.


• Employee discount scheme.


• Exciting social events including themed celebrations and parties, charity functions and conferences.


• Fantastic progression opportunity with clear succession planning and the opportunity to complete qualifications.


• A secure future through our Pension plan


• Cycle to work scheme.


• Refer a Friend Scheme rewarding up to £300 in vouchers!


• Free parking


• Enhanced Maternity & Paternity package


• On-site gym