Quality Assurance Lead | Lancashire Teaching Hospitals NHS Foundation Trust

We are looking for a highly effective, strong, proven leader to become our Quality Assurance Lead at Lancashire Teaching Hospitals. Outstanding leadership skills are imperative as you will lead our exceptional Quality Assurance Team, support the Quality Assurance Matron and ensure highly effective delivery of the STAR Quality Assurance Framework and associated safety and quality improvements.

Working collaboratively with nursing, midwifery and allied health professional leaders and colleagues, you will have a relentless focus on high quality standards, and be responsible for ensuring that the STAR Quality Assurance Framework effectively ensures our key core standards continuously improve and improvements are sustained. You will challenge and drive accountability for improvement actions, following up on risks, actions and any learning from STAR to continuously deliver and drive standards.

We are keen to hear from applicants with extensive leadership experience. You will demonstrate highly visible effective leadership and be a strong role model, representing the Quality Assurance Team within the divisional always safety first forums and across all clinical areas.

Provide timely constructive feedback and support to nursing, midwifery, and allied health professional (NMAHP) leaders and colleagues regarding the STAR quality assurance framework and key core standards. Analyze STAR data to improve the quality of care received by individuals using our services.

Collaborate with ward and department leaders for the ongoing development of the STAR quality assurance framework to drive improvements in care. Provide advice and support regarding all elements of the quality assurance process, ensuring safety first workstreams are prioritized.

Review STAR improvement actions to ensure these are effective and completed. Ensure the quality assurance framework is up to date, relevant, and responsive to relevant legislation, policy, and CQC regulations.

Provide support and guidance to wards and departments that require additional support. Promote best practice throughout the Trust by role modeling and enabling NMAHP colleagues and others to fulfill their defined roles and responsibilities.

Work closely with NMAHP leaders and educators to continually improve services for patients. Demonstrate high levels of performance and conduct at all times, setting clear expectations for others to do the same.

Demonstrate compassionate leadership skills to support staff by communicating highly sensitive, contentious, and complex information.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

• Lead and co-ordinate the STAR Quality Assurance Framework, demonstrating drive and a relentless focus on high quality care standards


• Demonstrate strong, highly effective leadership, leading the Quality Assurance Team and supporting the Quality Assurance Matron.


• Respond to the demands of the role including dealing with conflict, challenging practice to meet standards of safety and quality and demonstrate highly effective negotiation skills


• Provide timely constructive feedback and support to nursing, midwifery and allied health professional (NMAHP) leaders and colleagues regarding the STAR quality assurance framework and key core standards


• Demonstrate tenacious drive and attention to detail, robustly follow up on improvement actions and drive progress in any emerging or ongoing themes for improvement.


• Analyse STAR data to produce high standards of reports to improve the quality of care received by individuals using our services.


• Collaborate with ward and department leaders for the ongoing development of the STAR quality assurance framework to drive improvements in care.


• Develop effective and collaborative working with all colleagues including Governors and external partners.


• Demonstrate a range of effective leadership approaches from collaborative to more directive, in response to any changing demands of the role.


• Engage and work collaboratively with all teams, colleagues and NMAHP leaders.


• Lead in the review of quality assurance processes.


• To provide support and advice regarding all elements of quality assurance and always safety first workstreams.


• Review STAR improvement actions to ensure these are effective and completed


• Ensure the quality assurance framework is up to date, relevant and responsive to relevant legislation, policy and CQC regulations.


• Provide support and guidance to wards and departments who require additional support.


• Promote best practice throughout the Trust by role modelling and enabling NMAHP colleagues and others to fulfil their defined roles and responsibilities.


• Work closely with the NMAHP leaders and educators with regards to continually improving services for patients.


• Demonstrates strong leadership, role modelling strong leadership behaviours with high levels of performance and conduct at all times and sets clear expectations of others to do the same


• Lead and support the Quality Assurance Team to deliver a highly effective quality assurance framework.


• Undertake routine audits into practice across LTHTR to ensure understanding and embedding of good practice.


• Review of Datix incidents, complaints and compliments identifying themes and trends and triangulate information to identify across service provision and help make recommendations to improve the level of service and reduce risks.


• Produce the monthly reports required for board and governance committees.


• Demonstrate compassionate leadership skills to support staff by communicating highly sensitive, contentious and complex information.


• Undertake continuous monitoring and analysis of quality standards.


• Demonstrate proactive leadership and self-motivation towards professional development.