Operational Team Lead

An exciting opportunity has arisen at Medvivo for three Operational Team Leads to join our expanding Urgent Care Team on a permanent, part time basis. As an Operational Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users.

You will play an advisory role in the recruitment, induction, training and provide proactive on-going support to the team. You will ensure that agreed working practices are adhered to consistently across the Urgent Care team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.

You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of the Urgent Care service.

Please note that this role is part-time, with varied hours, we have 2 vacancies of 22.5 hrs/week and 1 vacancy of 30 hrs/week requiring a blend of weekend working and overnight shifts within the operation's four-week rolling rota.

About the role

The Operational Team Lead will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours.

Day to day, your duties will include but not be limited to:

• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service.


• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients.


• Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service.



• Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift.


• Coordinating the resources available on shift to ensure a consistent and high level of service is maintained.
  
  The ideal candidate will be able to:


• Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.


• Remain calm and focused on service delivery at all times, especially during unpredictable workloads.


• Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures.



• Communicate with all stakeholders confidently, knowledgeably and courteously at all times.
  
  Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.


Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSA's Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK.


• A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)


• Discretionary staff bonus scheme


• Free staff parking


• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays


• Company Pension Scheme


• Simply Health cash plan membership


• Life Assurance