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IVA Financial Review Officer

Bennett-Jones Manchester

IVA Financial Review Officer

£23000

Bennett-Jones Manchester, City Centre, Manchester

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3c056da68f304147af4bad74cbe89781

Full Job Description

Responsible to: Payments and Reviews Team Leader

Hours of work: 35 hours per week

Main Purpose: Complete client income and expenditure reviews as and when required

Principal Duties and Responsibilities

  • Completing annual and ad-hoc income and expenditure reviews

  • Discuss any changes to payments required with clients

  • Liaise with other teams about the outcome of reviews

  • Communicating with clients via phone/SMS/email ensuring all conversations followed GDPR regulations

  • Liaising with the team leader and insolvency practitioner about cases

  • Any such duties that may be required by the business


    • Key Performance Indicators of the role
  • Full packs assessed and triaged within 24 hours of receipt

  • 80% of reviews due completed per month

  • Average packs assessed 2 per working hour

  • Score 90% on call audits

  • Score 80% on internal audits

  • Attend 90% of training

  • Complete 36 hours of CPD per year


    • KPIs will be reviewed on a quarterly basis

    Annual staff performance development reviews (PDR) will be held and professional development plans created to encourage progression within the business

  • Ability to work with all levels of staff

  • Professionalism

  • Excellent organisational, analytical administrative and IT skills

  • Ability to work under pressure and meet deadlines

  • Effective time management skills