IT User Access Analyst

As a User Access Analyst, you will be responsible for account access, modifications and removals as required as part of an employee's career journey. You will be required to critically assess user access and usage of our systems.

You will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all requests are handled in accordance with our SLA and KPIs.

• Excellent customer service skills and the ability to build and maintain strong relationships.


• A Self-motivated and ambitious person with the ability to work under pressure to meet deadlines.


• An ability to innovate and generate changes to resolve issues and constantly improve our process and service delivery.


• Good team player who will help and support the wider IT teams.


• Previous experience of computing systems (desirable working with a helpdesk system).


• Strong analytical skills, applying a methodical data driven approach.


• Experience of undertaking remote training via colleagues over the internet.


• An ability to enforce rules and promote the use of best security practices by our users.


• A Security advocate, able to promote a proactive security culture.
  
  Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;


• Enhanced holidays that increase with service


• Eligibility to join one of our car schemes


• Critical illness cover after 2 years and Life Assurance


• Smart Health - free access to support 24 hours a day, 365 days a year


• Enhanced paid maternity, paternity and adoption leave


• For some roles a company car and additional earning potential through commission or bonus.


We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.