INVOLVEMENT AND COMMUNICATIONS ASSISTANT

INVOLVEMENT AND COMMUNICATIONS ASSISTANT Scale 2/3: £22,737 - £23,893 per annum, plus payment of a Real Living Wage Supplement, if applicable

Permanent37 hours, Monday to Friday

The successful applicant will support the day to day operations of the team, including supporting all BCH services to deliver on their specific objectives for communications, complaint management and customer engagement activity, both internally and externally.

This will involve liaison with customers, partners and agencies both internal and external directly over the telephone, text, email, website, social media and occasionally face to face, ensuring excellent service delivery.

You will also provide administrative support to the team.

For this role you must possess excellent written and verbal communication skills, including the ability to develop professional relationships, as you will need to display an efficient, effective, empathetic, professional manner when dealing with all enquires and maintaining confidentiality when dealing with sensitive information.

Therefore, you should have experience of working in a customer focused environment, with a diverse range of customers that may be vulnerable. Strong IT, administration and organisational skills are also essential.

You should possess a minimum of 3 GCSEs or equivalent to include English and Maths at Grade C/4 or above.,

• Public relations: 1 year (required)
  
  Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive., Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.


BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People's Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders, BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

· Competitive rates of pay

· 26 days paid annual leave per annum, in addition to 8 bank holidays

· Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

· An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

· Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

· Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

· Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

· 24/7 Employee Assistance Programme and access to counselling services

· Enhanced maternity, paternity and adoption pay schemes

· A wide variety of training and learning and development opportunities

· Staff Suggestion Scheme

· Free annual flu vaccinations and Occupational Health Support, Job Types: Full-time, Permanent

Pay: £22,737.00-£23,893.00 per year

Benefits:

• Cycle to work scheme