ICT Technician Apprentice

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders.

Principal Duties:

• Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately.


• Troubleshooting incidents through to resolution; escalating where necessary.


• Providing IT support to employees and students in a first and second-line capacity.


• Resolving IT incidents.


• Conducting standard IT changes.


• Conducting proactive and reactive maintenance, including asset management audits.


• To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes.


• Assisting with IT procurement sourcing activities where required.
  
  Experience of using the Windows 10/11 operating system and common applications such as Microsoft Office, MS Teams, Microsoft 365.


• Excellent communication skills, telephone manner and customer service skills.


• Good IT skills to include MS Office and MS Teams.


• Logical troubleshooting skills.


• Knowledge and ability to adhere to basic health and safety working practices including, but not limited to, manual handling and DSE


• Willingness to undertake further training, staff development and ongoing professional development., 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


• GCSE Maths and English (or equivalents) at grades 3+ (D or above)


• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject


You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.


• Willingness to participate in the IT support rota that covers 08:30-19:00. Individuals will need to be flexible to accommodate and may be based at either main campus according to business needs.


Rewards package:


• Apprentice Scale (£14,917 per annum)


• Access to Government or Teachers Pension Scheme, Generous annual leave entitlement of 30, 35 or 42 days (dependent on contract), plus bank holidays


• Sports facilities, including a fully-equipped gym (Bispham Campus)


• Flexible working hours


• Free 'healthy' breakfast - (dependent on campus)


• Cycle to work scheme


Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.