Home Ownership Officer

Job Title: Home Ownership OfficerContract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role)Working Hours: 35 hrs per week Working Pattern: Monday-SaturdayLocation: Liverpool,HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring
service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group.About you We are looking for someone with

+ Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
+ CIOH partial/fully qualified or equivalent qualification or experience.
+ Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
+ Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
+ Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.

Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:
+ Competitive pay & generous pension
+ 28 days holidays plus bank holidays
+ Flexible working options available
+ Investment in your learning, personal development and technology
+ A wide range of benefits
Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.