Delivery Manager (Product Governance & Assurance)

The Home Office has one of the most challenging and critical jobs in Government. The Home Office is the lead government Department for immigration and passports, crime, police, fire, and counter terrorism. These significant issues are at the heart of the agenda of HM Government and intellectually stimulating, often controversial and regularly in the news. The challenges and opportunities the Department faces are significant and rapidly changing in the global environment in which we operate. Strong analytical advice is needed to navigate these challenges, and the Home Office has a reputation for putting analysis at the heart of decision-making.
Part of the Home Office Analysis & Insight directorate, the Performance Reporting & Analysis Unit (PRAU) provides reporting and analysis of performance for the Migration & Borders Mission and associated operational Capabilities. We support Ministers, the Executive Committee, Policy and Operational leads and other analytical functions with the management information (MI) that they need, as well as producing data for publication and other forms of external release. The Unit also provides advice and support to others in the Department on how to make best use of performance information and is leading on the transformation of MI systems and capabilities.
PRAU is geographically spread across four primary locations (London, Liverpool, and Sheffield and Croydon). Candidates will need to agree a base location of either Croydon, Sheffield or Liverpool with a requirement for periodic attendance at other Home Office locations.
This post provides an opportunity to work in a fast-paced environment, which is inclusive by instinct, engaging with projects that work across the Department to understand and deliver reporting requirements both short and long term, and provides an opportunity to understand first-hand how the different parts of the Home Office, and external bodies use and interact with key performance information. In addition, PRAU along with other areas of the Home Office, are going through a significant and exciting transformation to provide an enhanced MI service to the Department. The transformation encompasses technology and process, meaning that the role will require a degree of flexibility to deliver innovative activities to support and endorse the transformation, in addition to the responsibilities outlined below., As a Technology Delivery Manager you will be responsible for ensuring the delivery of MI Products within agreed timescales, to cost, process and quality standards. You will form a partnership with a Product Manager in order to deliver value against the product vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.
You will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for overseeing a multi-disciplinary team, ensuring the delivery of their outputs, defining and embedding best practice, and implementing governance mechanisms.
You may be required to facilitate governance meetings and mechanisms and/or select the right people to join these discussions. As part of the Home Office Digital Data and Technology (DDaT) community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards.
Once in role, we will assist you in working towards applying for Recruitment and Retention (RRA) allowance, with the view to becoming a member of the Home Office Delivery profession.
These roles are open on a full-time and part-time basis, with a minimum of 4 days per week (0.8 fte) due to business needs.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details)., Your main day-to-day responsibilities will be:
+ Translating product roadmaps and features into an achievable delivery plan, considering the people and skills required and predicting milestones based on forecasts where possible
+ Delivering in line with your team’s capacity and availability, as well as ensuring they have the correct skills, at the right level, to consistently deliver
+ Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks
+ Partnering with the MI Product Managers to develop communication approaches so you can effectively engage with and influence relevant stakeholders
+ Monitoring trends in team performance and effectiveness, and engaging and motivating the team as required
+ Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within a multidisciplinary team comprised of both civil servants and suppliers
+ Supporting with the oversight of new MI products, from triaging demand of new requests through to assessing reporting best practice and deployment to live service
+ Ensuring the delivery of products in line with accessibility legislative standards and product design best practices
You will also be expected to carry out the following day-to-day activities:
+ Making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery
+ Taking the lead on the day-to-day ways of working in order to bring out the best in the team, facilitating appropriate team ceremonies where necessary and coaching/mentoring others
+ Overseeing the delivery of Report Development practice, building capability in methods, tools (including Microsoft Power BI) and standards by managing communities-of-interest activities
+ Supporting the Customer Facing Team Leads with reporting on the quality of products in the portfolio and reviewing product requests to be accepted into the pipeline, We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Communicating and Influencing
+ Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
+ Making Effective Decisions, For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
A location-based reserve list of successful candidates will be kept for 12 months. Should another role or similar role become available within that period you may be offered this position.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Visa sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

You’ll have a demonstrable passion for Product development, with the following skills or experience in:
+ Creating and maintaining a plan that highlights forecasts/estimates and confidence levels
+ Working in the delivery of technology or digital based projects
+ Using experience to help translate technical concepts to non-technical audiences
+ Promoting and building relationships with a broad range of stakeholders
+ Using people management skills to set individuals up for success and help create an effective team environment
+ Using metrics and previous experience to identify, understand and improve delivery performance challenges
+ Adapting approaches to different phases of the delivery lifecycle
Desirable criteria
Ideally you will also have the following skills or some experience in:
+ Stakeholder engagement within a complicated, high pressure environment
+ Understanding what good governance looks like and how to implement improvements
+ Balancing multiple priorities and dealing with ambiguity
+ Strategic thinking skills with the ability to focus on outcomes rather than solutions and the ability to translate a vision into deliverable goals
+ Interest or experience implementing accessibility legislation standards to digital products
+ Using Atlassian Jira tooling to support consistent ways of working across delivery teams
Recruitment and Retention Allowance (RRA)
This post is eligible for an RRA between £3,000 and £8,300. This allowance can be applied for once in post for those with exceptional skills and experience and we will assist you in working towards applying for RRA. Please note that the amount of RRA could be reduced or withdrawn at any time.

+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%, This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
If eligible, you will then be asked to complete:
+ a CV detailing job history/skills
+ a statement of suitability (maximum 750 words)
+ provide evidence of the behaviour: Making Effective Decisions (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
The sift will be held on the Behaviour and Statement of Suitability.
The CV is for information purposes only and will not be scored.
However, if a large number of applications are received, the initial sift will be conducted on the statement of suitability. Candidates who pass the initial sift will then be progressed to a full sift where the behaviour will be scored.
If you are successful at sift stage, you will be invited to an interview which will be behaviour-based questions on all the behaviours listed in the advert.
Sift and Interview dates
Sift is expected to take place from 23rd May 2024.
Interviews are expected to take place from 17th June 2024.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be carried out via video. Candidates will be required to have access to:
• A laptop (personal or work) with a working webcam
• Good internet connection
• Microsoft Teams
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.