Customer Service Specialist

At AO Mobile, our customers are at the heart of everything we do. Making our mums proud, and treating everyone like our gran are two values that run through our contact centre, so you'll be at the other end of the phone bringing our values to life.

We know not everything always goes to plan, but our customers trust us to fix it. Don't just take our word for it, we've got over 500k trust pilot reviews showing exactly how we go above and beyond!

We're not only passionate about our customers, we're passionate about our people too. We offer a clear progression path, so the more you learn… the more you earn. We offer cross skilling into other departments to help with your growth along with an annual salary review to reflect this.,

• You'll deal with loads of different calls from our AO mobile customers, from contract queries through to handset and delivery queries and sometimes the odd sales call.


• You will work closely with third party network providers to assist customers in the best way.


• You'll be using different computer systems, so you'll need be pretty confident and a quick learner.


• You'll work to targets to make sure our customers have the best service.


• Working 40 hours a week, on a rotational shift basis Monday - Sunday. We'll need you in the office for the first 3 months, after that you'll split your time between home and the office., Mobile Number

Current / last job title
• 
  Company name
• 
  Time in current job
• 
  When can we call you?
• 
  Upload my CV
• Choose to upload file

Describe your responsibilities
• 
  Reasonable adjustments
  
  We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few.
  
  Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  
• You'll need to have experience in a customer service role.


• We know not everything goes to plan, you'll be resilient and do everything you can to help.


• Our customers come to us again and again thanks to our amazing customer service, this needs to shine through every day.


• Working in a fast paced role means you'll need to be really organised!


• Enjoy solving problems and doing the right thing.


• Driven to hit weekly targets and take control of your own personal development.
  
  We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things., AO is for everyone


We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.

How will we use the data?

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.
How do you describe your gender identity?
How do you describe your ethnic background?
How do you like to describe your sexual identity or sexual orientation?
Do you identify as a person with a disability or are you a person with accessibility needs?
How would you describe your Neurodiversity?
If one of our AO'ers recommended this role to you, please tick the box
Referrer First Name
Referrer Last Name
By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.


• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)


• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.


• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!


• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.


• Discounts; exclusive discounts across our product range.


• Family leave; Enhanced Maternity, Paternity and Adoption leave.


• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.


• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!