Customer Service Officer

Housing Diversirty Network

Posted 2 weeks ago, 24 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d9d4b96d6202438f9f597f8544f170e3

Being the first point of contact for all customers to Salix Homes through multiple contact channels including face to face, telephony, concierge and digital channels (web chat, email, MySalix portal), delivering a high-quality service at all times, in accordance with agreed Salix Homes Customer Service Standards and targets.

Taking enquiries relating to repairs, income management, anti-social behaviour, caretaker requests, security and general tenancy related matters.

Provide a comprehensive front line customer service for all Salix Homes' teams, dealing with or signposting customers to the best possible outcome for their needs and requirements.

Respect the confidential and/or sensitive nature of customer enquiries, including adhering to GDPR, the Data Protection Act and Salix Homes Data Quality Standards and strategy.

Promote a safeguarding culture within Salix Homes, including the safeguard and promotion of the welfare of children and vulnerable adults in carrying out the directorate's functions and support the designated safeguarding leads to achieve excellence in safeguarding.

Able to demonstrate excellent customer service skills through a variety of channels including telephone, face to face and digital channels

Able to demonstrate excellent organisation and time management skills, working with team members on opposite shift patterns to deliver work of an excellent standard

Able demonstrate experience in conflict resolution and handling difficult customers remaining calm when dealing with difficult or aggressive customers in order to achieve a successful resolution

Experience of using ICT systems, including databases, spreadsheets, and Microsoft Office packages.

Experience of general office procedures including accurate writing and recording correspondence, filing, photocopying and general office administration duties

Salix Homes is a multi-award winning not for profit social housing provider based in Salford, Greater Manchester. The success of our vision of "Helping our communities live, grow and thrive together" is underpinned by effective and engaged colleagues. We want our colleagues to "Be Salix" by living and breathing the culture, values and vision of our organisation. You will be working a rotating shift pattern between 8.00am - 9.00pm Monday to Friday. Training will be completed in office. Whilst hybrid working is in operation, there is a requirement of 1-week minimum working from the office each month on completion of training.

Annual Salary of up to £26,421

Health Cash Plan which also provides a range of discounts including discounted gym membership

An inclusive and positive colleague culture - Investors in People Gold accredited organisation.