Customer Service Advisor

Currently, we have part time and full-time positions available. This site is operational Monday to Friday between the hours of 7am and 6pm and the successful candidates will work 8-9 hour shifts within these hours.

Throughout the year, there will be events/holidays that mean some weekend work will be required but these will be organised in advance.

If you are currently in education, Alpha's 24-hour operation allows us to be able to work your shifts around your timetable.,

• Handle all inbound calls and in person queries regarding but not limited to bookings, lost property, accounts, and driver queries.


• Process a large number of bookings in each shift.


• Fully investigate and resolve all queries via telephone or face to face.


• Build relationships with a friendly and positive approach.


• Ability to work in a fast paced, team environment.


• Be self-motivated, adapting positively to change.


• Hold excellent IT skills; ability to update and utilise the in-house computer systems.


• Manage daily operations including opening and closing procedures as a Key Holder.


• Readily accept responsibility.


• Have an upbeat and positive attitude.


• Provide a high level of customer service to drivers and customers.
  
  We are interested in seeing candidates with experience as a customer service advisor from a telephone-based position or call centre.


• Have an outstanding telephone manner and rapport building skills.


• A very resilient character, who is calm under pressure.


• Passionate to learn and develop your career within a company that values and invests in their employees.


• Availability to flexibly work within the operational hours and weekends when required.


• It is essential that the successful candidate is reliable and responsible due to the nature of being a key holder., Customer service: 1 year (preferred)
  
  Alpha is one of the UK's largest and fastest growing taxi companies with over 1600 partner drivers. You can be part of the local answer to emerging international disruptors and feel good about your input as we continue to make an impact.


We have a continual growth plan and need a talented and driven individual to help us achieve our targets.

After recent expansion, Alpha Taxis are looking for pro-active, efficient, and reliable individuals to join one of our fast-paced call centre environments in Ormskirk.

This site is also an in person booking office meaning the successful candidates will be dealing with customers face to face as well as over the phone.


• Regular Company Social events


• Company Pension scheme


• Smart casual dress (uniform is provided)


• Priority when using company services.


We are looking for applicants to start as soon as possible. If you are ready for this exciting opportunity and have the experience and qualities we need, please apply today, and answer the screening questions.

Due to receiving high numbers of applicants we are unable to provide individual feedback unless selected for an interview. If you have not heard back within 14 days regarding your application, then unfortunately you have been unsuccessful on this occasion.

Job Types: Full-time, Part-time, Permanent

Pay: £11.75-£12.75 per hour

Schedule:

• Day shift


• Monday to Friday


• Weekend availability