Customer Accounts Advisor - Travel

The Accounts Advisor for Travel will play a crucial role in facilitating the sales process by providing administrative and customer support to the International/Travel Account Managers for our brands Sekonda, Accurist and Limit.

Reporting to the Customer Service Manager, the Accounts Advisor will be responsible for processing orders, resolving issues for the International/Travel team, supplying data in a timely fashion and ensuring customer satisfaction. Working in collaboration with various departments to ensure smooth operations., Creating and Processing Orders:

• Generate and process sales orders accurately and efficiently.


• Handle requests for any rush orders promptly and effectively.


• Review pending orders and customer requests to ensure timely fulfilment and customer satisfaction.


Customer Account Management:

• Manage customer accounts by maintaining accurate records and communication.


• Follow up with customers for administrative purposes, such as updating account information and addressing inquiries.


• Produce and maintain price schedules as requested.


• Provide troubleshooting assistance for orders, account statuses, and other customer-related issues.


Invoicing and Financial Liaison:

• Stay up to date on all portal-based invoicing processes to ensure prompt payments.


• Liaise with the finance team to address any invoicing issues or discrepancies.


Product Information Management:

• Complete Product Information Forms (PIF), Product Information Requests (PIR), and complete setup forms for selected models with all watch attributes accurately and within defined timeframes.


• Ensure all relevant watch attributes are included in documentation.


• Actively assist in the planning and delivery of international trade fairs.


• Provide assistance and/or cover for international range changes where required.


Account Issue Resolution:

• Assist the Accounts Department in resolving any account-related issues for the International/Travel team.


Administrative Support:

• Handle any required administrative duties for the company and its management teams.


• Support International/Travel team with documentation, reporting, and other administrative tasks as needed.


• Have a good understanding of terms & documentation for international shipping.


• Provide excellent customer service via email and telephone to both customers and consumers.
  
  Qualification in Business Administration, or related field preferred.


• Proven experience in sales support, customer service, or related roles.


• Strong communication skills, both written and verbal.


• Excellent organisational and time-management abilities.


• Attention to detail and accuracy in data entry and order processing.


• Proficiency in Microsoft Office package.


• Experience of using SAP an advantage.


• Ability to work effectively in a fast-paced environment.


• Problem-solving skills and ability to handle customer inquiries and complaints professionally.


• Familiarity with invoicing processes and financial documentation is a plus.


The Accounts Advisor plays a critical role in ensuring the efficiency and effectiveness of the sales process. This position requires a proactive and detail-oriented individual who can thrive in a collaborative team environment, while delivering excellent customer service and administrative support.,
• customer service: 1 year (required)
  
  Alexander House, Chartwell Drive, Wigston, Countesthorpe LE18

Hybrid work
From £24,000 a year - Permanent, Full-time, Pulled from the full job description

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking, Job Types: Full-time, Permanent


Pay: From £24,000.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


• Sick pay


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday


• No weekends