Counter Fraud Unit Commercial Claims handler

At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We are currently recruiting for a Counter Fraud Unit Claims Handler to join our established and experienced Commercial Claims team here at RSA on a hybrid basis. Your role As a Counter Fraud Unit Commercial Claims handler, you will be responsible for reviewing claims referred into the team to determine whether they should be retained for further investigation or not. For those claims retained in the team you will be responsible for the effective investigation of fraud concerns and overall claims liability. Where appropriate you will negotiate settlement of claims, ensuring the best possible outcome for our
customers and business. You will be responsible for providing our panel solicitors with instructions on litigated claims, running them to trial where appropriate. You will work both individually, and as part of a team, to deliver high standards of customer service and excellent claims outcomes. This also includes looking at innovative ways to improve existing processes to benefit our customers & ourselves alike.

Ideally you will have current experience of working within an Insurance Counter Fraud environment or come from a Claims Handling background. You will be an engaged, vibrant person who has a passion for customer service with the ability to provide market insight into current fraud trends. An empowered person who truly wants to make a difference for our customers who is always willing to work with & support others.

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We'll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.