Collections Advisor

Our Collections Teams excel at supporting our customers through difficult times. We are seeking a skilled Collections Advisor to
ensure we meet our strategic goals, whilst acting in our customers best interests.

Responsibilities include:

• Managing a set of customer accounts that are in arrears


• Delivering quality customer service


• Building an individual relationship with our customers


• Going through income and expenditures


• Setting up payment plans and offering tailored support were appropriate.


• Responsibly handling difficult calls and vulnerable customers


You will work exclusively with our own customers, so you'll build lasting, in-depth relationships that go beyond a simple income
and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your
personal performance, while keeping the best interests of our customers at the heart of what you do.


• Collections experience in consumer credit is essential.


• A track record in managing customer accounts.


• Proven ability in identifying the underlying cause of arrears.


• Strong negotiation skills.


• Experience of dealing with vulnerable customers.


• Team spirit and a positive attitude., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Shift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pm
Friday - 9am to 4pm or 9am - 5pm
Occasional Saturday and month end additional hours as per business needs.

Location- Office based (Manchester City Centre)

Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently
participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

Evolution Money is a specialist lender with a social purpose. We're creating financial inclusion by providing bespoke lending
solutions to UK homeowners. Shortlisted for MEN Business of the Year award 2019 and ranked in The Sunday Times Fast Track 100
twice. We're an award winning, dynamic organisation.