Business Support Team Leader

The Business Support Team Leader is a central part of the station's performance improvement team and is required to work with the wider lead team to support business improvement activities including:

• Key performance indicator management


• Organisational learning and business planning.


• You will need to be confident in managing and engaging with a wide range of key stakeholders at all levels both internal and external., Alongside reporting to the Performance Improvement Group Head, you will:


• Act as the intelligent customer for station in the recruitment and on boarding of suitably qualified and experienced workers


• Ensure business support workers support safe and reliable operation of the plant and maintain full compliance with agreed safety and environmental standards and expectations.


• Be responsible for contract performance, coordination, management and reporting of all contingent workers within the Business Support function in accordance with the targets set for safety, quality, delivery (time) and cost.


• Pro-actively develop effective working relationships with stakeholders to understand their needs and offer advice and solutions to problems.


Be responsible for the successful management of key station processes including;

• Purchase requisitions


• Work documentation packaging


• Completing visa orders


• Printing training material


• Emergency Control Centre muster co-ordination during emergency exercises


• Confined space desk co-ordination


• Lead and supervise the core business support team, inducting new starters and setting business support standards.


• Encourage and drive continuous improvement initiatives.


• Provide administrative support for the smooth running of key stakeholder visits.


• Co-ordinate the allocation of business support resource to ensure each departmental


• Business Support Service Level Agreement (SLA) is met (e.g., holiday cover, confined desk outage cover), including Station Director PA holiday cover.


• Ensure the business support team are sufficiently cross-skilled to provide a flexible business support.


• Ensure the Open Learning Centre (training facility) is open and available in line with SLA times.


• Create a supportive and inclusive work environment where team members feel valued, motivated, and empowered to contribute their best.
  
  Do you have a passion for performance improvement?


• Could you foster a supportive and inclusive work environment?


• Are you able to lead a team successfully?


We are looking for a self-motivated and enthusiastic person who will be responsible for a team of administrators, providing a multi-skilled resource that can flex according to business priorities.,
• Self-motivated and will demonstrate the right behaviours as an ambassador for performance improvement.


• Effective communication skills to convey expectations clearly to team members.


• Strong interpersonal skills to build rapport, resolve conflicts, and foster collaboration among team members.


• Excellent problem-solving abilities to address challenges and make informed decisions promptly.


• Ability to delegate tasks effectively, considering team members' strengths and workload distribution.


• Adaptability to navigate changing priorities and evolving dynamics within the team.


• Leading by example, demonstrating professionalism, integrity and dedication to achieving goals.


• Inspiring and motivating team members to perform at their best and strive for continuous improvement.


• Being accountable for team performance, taking responsibility for outcomes, and providing constructive feedback


• A wide knowledge of the station's plant and processes is beneficial.


• As a minimum as well, you will be qualified to GCSE level or higher within relevant fields including Mathematics and English. Additional qualifications supporting knowledge in a role like this would be desirable.
  
  At EDF, everyone's welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We're committed to equality, diversity and inclusion. We'd like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We're a disability confident employer and we'll do all we can to help with your application, making adjustments as you need.


We'll value the difference you bring and offer opportunities for you to thrive and succeed.

We can offer a competitive salary from £36,368 to £54,391 and you'll be appointed based on the parameters outlined in the Nuclear Generation Company Agreement as well as your existing salary, competence, experience and qualifications. This is a full time, site-based position.