Administrative and Clerical Officer (SPA)

To be the first point of contact for service users via Generic Mail and Call Centre Successful candidates will demonstrate: Sound knowledge of Patient database system such as RIO, PIMMS Microsoft Office Good communication and telephone skills Ability to cope under pressure Ability to communicate effectively both orally and in writing Ability to work without direct supervision using own initiative, ensuring productivity is high and targets are met in line with service objectives Good time management skills and reliability Ability to organise and prioritise workload effectively Ability to work effectively as part of a team Sound understanding of confidentiality and its relation to health care delivery Ability to work flexibly and be responsible to changing demands and frequent interruptions To record contacts and actions on RIO according to local policies To participate in the organisation and coordination of study days or training (including collating request forms) To gather data as
requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis. To attend courses and statutory training as identified through supervision and PDR To pursue personal development of skills and knowledge necessary for the effective performance and development of the role To work as part of a team and to undertake office or reception duties in the absence of other members of the admin team To take/type minutes of team meetings and distribute information to team members as requested To undertake copy typing and formatting duties to include reports containing terminology relating to therapies, letters, memos and service documents and PPDRs as required To manage own workload, time management and transport needs in line with Trust, departmental and line manager guidelines and demonstrates an ability to prioritise tasks To handle complaints (if first point of
contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact To support the Admin Team Lead to maintain records of sickness absence (e.g. recording absence notifications in spreadsheet and emailing appropriate line manager/supervisor)