Administration and Volunteer Support Worker
The Open Door (Taunton)
Administration and Volunteer Support Worker
£18,000 - £19,500 (FTE £27000 - £29250)
The Open Door (Taunton), Taunton, Somerset
- Part time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: 24-05-2024 (In 5 days)
job Ref: AVSW
Full Job Description
The Open Door (Taunton) Job Description
Administration and Volunteer Support Worker
The working hours for this role are 25hrs per week, 5 hrs per day including a half hour unpaid break.
Salary Range: £18,000 - £19,500 (FTE £27000 - £29250)
Contributory NEST pension 3% of pensionable pay
MAIN PURPOSE AND SCOPE OF THE JOB
To lead on the provision of administrative support for The Open Door Support Centre and lead on the recruitment and coordination of Open Door volunteers.
POSITION IN ORGANISATION
Reports To: Charity Manager
Responsible for: Volunteers
Budget Responsibilities: None
Principal duties
- Lead on the provision of administrative support to ensure the effective management of The Open Door Support Centre.
- Take the lead on recruitment and coordination of volunteers including training and induction programmes and maintenance of training records.
- Provide support to the Charity Manager when required.
1 Day to Day Management of the Centre
- Work with the staff team to help run the day-to-day services in a safe manner.
- Help identify clients who are becoming agitated and help them to become calmer using de-escalation techniques.
- In the absence of the Charity Manager, along with the Client Support Worker be responsible for the safe running of the Centre.
2 Administration and Record Keeping
- Provide administrative support to the Charity Manager in the day-to-day administration of the Support Centre.
- Take responsibility for all record keeping related to Food Hygiene
- Assist the Charity Manager in relation to Health and Safety record keeping including inspections and risk assessments
- Ensuring the Centre is kept clean and safe in compliance with Health and Safety Regulations
- Help ensure that client information and other data monitoring is up to date.
- Produce regular statistics and reports on use of the centre as required by trustees.
3 Volunteer coordination
- Recruitment, induction, and coordination of volunteers.
- Organisation of the volunteer rota.
- Ensuring the Centre can be opened on time with adequate volunteer cover.
- Work with the volunteer team to accept, store and organise the management of non-cash donations
- Secure and manage the receipt of food donations to Open Door from local suppliers and donors
- Help clients with any practical needs such as laundry, clothes, post, messages and phone charging.
4 Client Support
- Provide support to the Client Support Worker in their role meeting the immediate needs of clients and supporting clients moving into accommodation
- In the absence of the Client Support Worker (e.g. holidays) work with the Charity Manager to deliver the essential services required.
5 Policies and Procedures
The Administration and Volunteer Support Worker will work in a professional manner within the Open Door’s agreed policies, procedures and ethos which include:
- Disciplinary Procedure
- Equality and Diversity Policy
- Health and Safety Policy Statement
- Health and Safety Arrangements
- Health and Safety Risk Assessments
- Safeguarding Policy
- Applying for a DBS check
6 Any other duties
The Administration and Volunteer Support Worker will undertake any other duties not set out in the job description as requested by the Charity Manager in order to meet the objectives of the Charity.
7 General
- in the absence of the Charity Manager or the Client Support Worker use discretion about not opening the Centre if the centre is not fully staffed but will inform the Trustees.
- participate in annual appraisals with the Charity Manager and one Trustee. An appeal may be heard by another Trustee.
- strive to maintain peaceful environment and will deal with incidents and emergencies in a calm professional manner. In extreme circumstances clients may be suspended and the Trustees will be notified of this action.
- be qualified to offer first aid and will operate under current Health and Safety Regulations
- attend suitable training courses as agreed by the Trustees.
- be aware of Government policy on and current issues related to homelessness and will be knowledgeable about diverse backgrounds and disabilities
- (including physical, mental, substance abuse, HIV/AIDS)
Person Specification
Skills
Essential
Excellent people skills
Strong administrative and organisational skills
Excellent IT skills including use of Word and Excel
Ability to communicate effectively, in writing and in person, with clients, colleagues and partner agencies.
Ability to work unsupervised, use own initiative and problem solve.
Ability to work under pressure, prioritise and deal with stress.
Understanding of professional boundaries, accountability, and confidentiality
The ability to work with people exhibiting challenging behaviour.
Desirable
Working knowledge of Microsoft 365
Working knowledge of desk top publishing software, e.g. CANVA
Personal Qualities
Essential
Warm, outgoing, and able to relate well to others, a team player.
Energetic and able to multi-task
Reliable and flexible
Caring and patient, able to empathise with clients.
A practical, forward thinking, positive attitude.
Commitment to own personal development.
Passionate about tackling homelessness and committed to working for the welfare of clients.
An ability to represent Open Door appropriately and work professionally with external agencies.
Experience
Essential
Management of staff team and/or management of volunteers
Working effectively in a team
Desirable
Experience of working in the voluntary sector or the health and social care sector
Basic knowledge of statutory services that vulnerable adults may need to access.
An understanding of the issues affecting homeless people.
Working with people with mental health and/or substance misuse issues
Food Hygiene Certificate Level 2